Call Centre Team Leader – Correspondence Talent Pool (Permanent)
Momentum Health | Sandton, Gauteng | Apply Before 30 March 2026
Reference Number: MMH251118-7
Closing Date: 30 March 2026
Position Type: Permanent
Cluster: Momentum Health
Location: Sandton, Gauteng, South Africa (Hybrid / Remote some of the time)
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Call Centre Team Leader – Correspondence Talent Pool at Momentum Health | Sandton Permanent Role
Introduction
A leading South African financial services group, Momentum Group, is recruiting for a Call Centre Team Leader – Correspondence Talent Pool within Momentum Health. This permanent opportunity is based in Sandton, Gauteng, with remote flexibility available some of the time.
Momentum Group, which includes well-known brands such as Multiply, Guardrisk, and Eris Property Group, supports individuals and businesses in achieving their financial goals and life aspirations. Through innovative healthcare and financial solutions, the group enables clients to protect what matters, grow their savings, and invest for the future.
This opportunity is ideal for experienced professionals in the medical aid and healthcare administration environment who are ready to lead high-performing teams and drive service excellence.
About the Role
The Call Centre Team Leader – Correspondence will lead and manage a team responsible for handling written client queries within the healthcare environment. The primary focus is to ensure that Service Level Agreements (SLAs) are consistently achieved, while also enhancing service quality and operational efficiency.
Importantly, this role combines leadership, client service, analytics, and healthcare industry knowledge. Therefore, candidates must demonstrate strong business acumen and a deep understanding of medical scheme processes.
Minimum Requirements
To be considered for this role, applicants must meet the following criteria:
- Matric (Grade 12) – compulsory
- Relevant tertiary qualification – advantageous
- Minimum 2 years’ experience in written correspondence – essential
- 2 to 3 years’ leadership experience – advantageous
- Knowledge of the Oracle 1 system – essential
- Knowledge of the healthcare industry – essential
- Client service experience within a medical aid environment – essential
- Current knowledge of Momentum Medical Scheme – essential
Because the role operates within a regulated healthcare environment, industry-specific expertise is non-negotiable.
Key Responsibilities
1. Service Delivery and SLA Management
Firstly, the Team Leader will ensure the timeous resolution of escalated queries. In addition, they will manage service standards in line with agreed Service Level Agreements.
Moreover, the role requires continuous assessment of service delivery through analytics and stakeholder engagement. Where performance gaps are identified, improvement plans must be implemented swiftly and effectively.
2. Team Leadership and Performance Management
Equally important, the successful candidate will:
- Manage individual and team performance
- Provide structured coaching and training
- Conduct regular team engagements
- Cascade business objectives clearly
- Identify performance risks and implement corrective action
Through consistent leadership, the Team Leader will build a motivated and high-performing correspondence team.
3. Operational Efficiency and Process Improvement
In order to enhance operational excellence, the Team Leader will:
- Develop and refine processes and procedures
- Maintain accurate system records
- Track performance through statistical reporting
- Recommend optimisation strategies
- Improve workflow efficiency
As a result, the team will maintain high standards of accuracy, compliance, and turnaround time.
4. Stakeholder Collaboration
Furthermore, the role involves cultivating strong relationships with internal stakeholders. By collaborating across departments, best practices can be shared, and service delivery can be enhanced.
Periodic performance reports must also be reviewed and presented when required.
Core Competencies Required
Candidates must demonstrate the following competencies:
- Business Acumen
- Business Writing Skills
- Client and Stakeholder Commitment
- Drive for Results
- Leading Change and Innovation
- Motivating and Inspiring Teams
- Collaboration
- Impact and Influence
- Self-Awareness and Insight
- Diversity and Inclusiveness
- Growing Talent
These competencies ensure alignment with Momentum Health’s performance culture and service standards.
Why Consider This Opportunity?
There are several compelling reasons to apply:
- Permanent employment with a reputable financial services group
- Exposure to healthcare administration at a strategic level
- Leadership growth within a structured corporate environment
- Hybrid working flexibility
- Opportunity to influence service excellence directly
For professionals with medical scheme experience, this role provides both stability and career advancement.
How to Apply
Interested candidates should apply online using Reference Number MMH251118-7 before 30 March 2026. Early applications are encouraged, as talent pool roles may be filled before the official closing date.
Ensure that your CV clearly reflects:
- Written correspondence experience
- Healthcare and medical aid exposure
- Leadership responsibilities
- Knowledge of Oracle 1
- Experience with Momentum Medical Scheme
Applications that do not meet essential requirements may not be considered.
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Frequently Asked Questions (FAQs)
1. Is this a remote position?
The role is based in Sandton, Gauteng. However, there is a hybrid work option where employees may work remotely some of the time.
2. Is healthcare experience mandatory?
Yes. Knowledge of the healthcare industry and medical aid environment is essential.
3. What type of leadership experience is required?
At least 2 to 3 years of leadership experience is advantageous. Experience managing performance and coaching teams will strengthen your application.
4. Is Oracle 1 system knowledge compulsory?
Yes. Knowledge of the Oracle 1 system is listed as essential.
5. Is this an entry-level role?
No. This is a leadership-level permanent position requiring prior correspondence and healthcare experience.
Final Thoughts
Overall, the Call Centre Team Leader – Correspondence Talent Pool role at Momentum Health offers a strong career opportunity within South Africa’s established financial and healthcare services sector.
Because service excellence is central to client retention and satisfaction, this leadership role plays a critical function in operational success. Therefore, candidates who combine healthcare knowledge, analytical skills, and strong team leadership will be well positioned to succeed.
If you meet the requirements and are ready to lead a high-performing correspondence team, submit your application before 30 March 2026.
For more verified career opportunities in South Africa’s healthcare and financial sectors, continue exploring updated listings daily.
