Pay
- R10 000 – R13 000 a month
Job type
- Learnership
- Graduate
- Full-time
Location
Woodmead, Gauteng
Full job description
We are seeking a highly organised, customer-focused Customer Service Representative to join our Supply Chain team in Woodmead. This role plays a pivotal part in ensuring smooth, efficient interactions with customers, from order receipt through to delivery, invoicing, and after-sales support. The ideal candidate will have a qualification in Sales, Marketing, Business Management, or an equivalent field, and will thrive in a dynamic environment that requires responsiveness, accuracy, and a passion for customer excellence. This position directly influences operational effectiveness and supports the company’s mission of delivering exceptional value to customers across the medical sector.
Key Responsibilities:
Order-to-Cash Process Management
- Take full ownership of the order processing cycle, including order receipt, verification, capturing, delivery coordination, and invoicing.
- Maintain accurate customer master data and ensure compliance with organisational processes.
- Utilise EDI systems effectively to manage electronic customer orders.
- Identify and proactively resolve issues relating to pricing discrepancies, stock shortages, shipment delays, or carrier-related challenges.
Customer Relationship Management
- Build strong, professional relationships with customers in the designated region, ensuring their needs, expectations, and business context are well understood and addressed.
- Stay informed of customer-specific market changes and proactively manage service adjustments.
- Collaborate closely with the sales team by sharing insights, participating in customer visits as needed, and identifying potential sales opportunities during interactions.
Complaints & Returns Handling
- Record and manage all delivery- or price-related complaints in ARM, ensuring thorough investigation and timely resolution.
- Oversee product return processes, including coordinating actions required during product recalls.
- Ensure all complaints are resolved and closed following established procedures.
Administrative Responsibilities
- Maintain accurate electronic archiving of customer orders and service-related documentation.
- Provide customers with essential documents upon request, including order confirmations, delivery notes, and compliance certificates.
- Ensure contracts, service agreements, and related documentation are up to date and accurately maintained.
Education
- Bachelor’s degree in Sales, Marketing, Business Management, or a related field preferred.
Experience
- Previous experience in customer service, order administration, or supply chain support is an advantage.
- Experience within the medical devices or healthcare industry is beneficial but not essential.
Technical & Soft Skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Knowledge of SAP will be a strong asset.
- Familiarity with EDI systems is advantageous.
- Strong customer orientation and a passion for delivering service excellence.
- Excellent problem-solving skills with the ability to act proactively and independently.
- Effective verbal and written communication skills in English; knowledge of a European language is an added advantage.
- High attention to detail, organisational skills, and the ability to manage multiple tasks under pressure.
Job Types: Full-time, Learnership, Graduate
Pay: R10 000,00 – R13 000,00 per month
Ability to commute/relocate:
- Woodmead, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelors (Required)
Work Location: In person
Apply here
