Location
Sandton, Gauteng
Full job description
Banking Call Centre Agent
About the Role
Join our dynamic team delivering world-class customer service for a leading international bank. As the first point of contact for US-based customers, you will handle inbound calls, respond to account and loan inquiries, manage service requests, resolve complaints, and build strong customer relationships.
Your role will require listening, problem-solving, and navigating multiple systems to deliver solutions quickly, accurately, and with empathy.
Key Responsibilities
- Engage in professional conversations to understand customer needs.
- Ask relevant questions to identify the root cause of issues.
- Use banking tools and systems to process requests and provide accurate information.
- Handle service-related concerns, complaints, and account queries.
- Upsell and cross-sell relevant products where appropriate.
- Maintain confidentiality and accuracy in all customer interactions.
Minimum Requirements
Education:
- Matric / NQF Level 4
Experience:
- At least 6 months’ customer service experience
- Contact Centre experience advantageous
- Clear Credit, criminal, and fraud checks
- Education verification (NQF Level 4)
Skills Required:
- Computer literacy (MS Excel, Word, Outlook)
- Typing speed: 25 wpm @ 85% accuracy
- Internet navigation skills
- Mathematical literacy
- Excellent English (spoken & written)
- Strong multitasking ability
- Attention to detail, resilience, logical thinking, and problem-solving
- Cultural awareness and rapport-building skills
- Ability to upsell and cross-sell products
Apply here
